Q. How much is the delivery fee?

A. If you are ordering bread or food, please click here. For books, we use a system that sends the lowest price based on size and weight, so it varies depending on the item.

Q. Can I choose the shipping company?

A. No, you cannot. If you purchase bread, it will be delivered by Yamato Transport. For books, the shipping company and method will vary depending on the product, as the system is designed to send the lowest price based on size and weight.

Q. Can you ship overseas?

A. Bread and food items can only be shipped domestically. Books are available for international shipping.

Q. Can I change the shipping address after placing an order?

A. Yes, you can, but only if you contact us through CONTACT.

Q. I haven't received my order by the requested date.

A. Please contact us through CONTACT.

Q. Is it possible to send my order to multiple destinations?

A. We apologize for the inconvenience, but please place an order for each delivery address.

Q. Will the bread be delivered refrigerated, frozen, or at room temperature?

A. Bread is delivered refrigerated from June to October, and at room temperature from November to May.

Q. Can I specify the date and time?

A. The date can be set from 7 business days after the delivery date, and the time can be set at any time.

Q. What is Local Delivery?

A. Local Delivery is a delivery service available to customers who live nearby (within a radius of 1km from the store).

 

Q. What payment methods do you accept?

A. We accept credit cards (VISA/MASTER/AMEX/JCB), cash on delivery, Google Pay, Amazon Pay, and Paypal.

Q. Can you issue a receipt?

A. Yes, we do. If you would like a receipt, please enter the name of the recipient in the request column.

Q. Can I pay in installments by credit card?

A. We only accept payment in full.

A. No, we do not offer special wrapping. If you would like us to include an invoice with your order that does not include the amount, please indicate so in the request column.

A. There is a possibility that the e-mail address you registered is incorrect, or it has been sent to your spam folder. Please check your email address again.

Q. Can I return or exchange the products?

A. We do not accept returns or exchanges for customer reasons. Please understand that.

If you wish to return or exchange a product due to a defect, please contact us via the CONTACT form. [Return period] Food: within 2 days of delivery, Non-food: within 2 weeks of delivery.

Q. I received the wrong product that I did not order.

A. Please contact us through CONTACT.

Q. Is it possible to pick up my order at the store?

A. You can purchase the product for delivery the next day at the earliest. Please select store pickup as the delivery method at the time of payment.

Q. What is the best-before date and how do I store it?

A. The shelf life of the bread is 2-3 days from the time it arrives; if you want to store it for more than 4 days, freeze it. After freezing, the breads should be consumed within 2 to 3 weeks, depending on the type of bread. Please refer to each product page for details on freezing methods and shelf life.

Q. I would like to sell my products.

A. Please contact us via CONTACT with your specific requirements.